Confidentiality and Security

Digital Transcription for Lawyers (DTFL) takes confidentiality and security seriously.  All typists sign Confidentiality Disclosure Agreements and Compliance Manuals.  Copies will be provided on request.  Typists have to provide a copy of a recent utility bill and a copy of their passport to prove identity.  On leaving the team, these details are destroyed.

Confidentiality and security using a passwordTypists are issued with a @dtfl user name and password to log on to the system.  For added security, we use 2-factor authentication.  No typist can save any documents, sound files, or anything to do with DTFL and its clients to their local PCs.  Typists cannot email outside of the domain or send any document to their local printer (required for copy typing jobs for clients) without prior authority from Annabel Hurdman (data controller).

30 days from payment of invoice by the client, all historic audio and Word/Excel documents are purged from our system unless requested otherwise; payment of invoice is considered acceptance of billing.

We use secure transmission (256 bit SSL encryption) for the delivery and/or transmission of all audio and documents.

We will only disclose client confidential information if required under law or as necessary to fulfil our obligations.

Best Endeavours

Digital Transcription for Lawyers (DTFL) will use best endeavours to transcribe accurately any audio supplied by the client.  In the event that DTFL is unclear of either a word, sentence or any other request dictated by the client, we will highlight this appropriately in the document. 

Final proofreading, checking or editing always remains the responsibility of the client and DTFL will not be held liable for any use of said documents by the client.  [Unclear or inaudible words] are indicated with square brackets in bold and red and so that any potential misunderstandings are flagged immediately to the original author, we clearly indicate any words for which we are not 100 per cent certain; that is, our principle is that we err on the side of caution.

Where the quality of the service falls below the standard expected of a professional legal transcription service exercising due skill and care, DTFL undertakes within its discretion to re-transcribe any particular document in question without cost, or to refund the cost of such document.

Force Majeure

In the event of circumstances beyond the control of DTFL, DTFL will be entitled to delay or suspend its service without penalty, but will continue to work closely with the client to minimise business disruption where possible.  Circumstances beyond our control include, but are not limited to, strikes, accidents, fire, loss of power or breakdown of equipment or inability to access the Internet at either client or DTFL’s locations.

Some of our Reviews

“Finding DTFL has revolutionised my work.  Access to such a reliable, efficient and cost effective transcription service has significantly reduced the pressure on my time.  I have come to rely on this service as I am confident that work will be completed accurately and quickly, which is crucial as I have tight court deadlines to meet.”
“Life in the office is fast and hard.  We could not meet the needs of our clients without the services of DTFL who are always there whether it be to cope with a crisis quickly or deal with the daily deluge of correspondence.”
“Annabel and her team at DTFL give us great flexibility of secretarial resource and always provide a speedy, accurate and efficient response to our requirements; they are an indispensible part of our team enabling us to deliver with their help the rapid and professional service required by our commercial clients.”
“We have outsourced all our typing to DTFL since 2005 and have never looked back.  The service is efficient and reliable.  The typing is accurate.  Cannot recommend highly enough.”
“DTFL has been a revelation. The standard of their typing and the speed of their response has changed the way that chambers can function. We would now be lost without them. All members of chambers that use the facility have been similarly stunned. We could not recommend the service more sincerely.”
“We have worked with Digital Transcription for Lawyers for approximately 10 years and we have always found them very personable, helpful and above all efficient with an ability to turn work around accurately and on time!”
“I have worked with Annabel and the team at DTFL for many years.  The service is professional but personal.  Annabel takes great pride in her business and the service that she provides.  The work is of a very high quality.  The typing is very accurate which is impressive as the turnaround time from sending the sound files for typing to the finished product is very fast indeed.  I would not hesitate to recommend DTFL as an outsourcing service to lawyers as a replacement for or as a supplement to an inhouse typing team.”
“Annabel and her Team provide a flawless service. The work is meticulously accurate and beautifully formatted and comes back straight away. I cannot recommend DTFL highly enough nor is it possible to imagine any way in which their service could be improved upon.”
“Very good firm and excellent to deal with!”
“We have been using DTFL for over eight years now.  They have reduced the need for in-house secretaries considerably, at a fraction of the cost.  With a one hour turn around, accurate transcription and an “as and when we need service”, we have not looked back.  We are happy to recommend them.”
“I am pleased to say I have used DTFL since its beginning and have nothing but praise for the speed of turnaround of work and the layout as well as total professionalism.”
“The service from Annabel and her team is simply excellent.  I have been using this service for the past 5 years, for a variety of court and tribunal documents, statements, attendance notes and when I am really stretched strings of emails.  The typing comes back very quickly, any corrections are down to me moving away from the microphone and are easily identified.  I really wouldn’t be without her service.”
“I have been so impressed with the professionalism and speed that DTFL offer.  I have worked with a number of digital dictation services over time, but none has really been able to deliver what they promise.  DTFL really do what they say they do.  My clients are really impressed with how quickly their work is turned around.  I am amazed at how much time this service saves me.  In a world when we are all used to doing at least some of our own typing it comes as a surprise when you see it done quickly, efficiently and accurately.  A fantastic service – what more could anyone want?”
“Annabel and DTFL have regularly provided an excellent service to me and my colleagues both in my present business and in my former professional positions.  I have no hesitation in recommending her organisation.”
“I am delighted to provide this testimonial for Annabel and her team, who are always friendly and professional.  I have 25 years experience as a social worker and developed my role as an Independent Social Worker five years ago.  After experiencing an unreliable virtual transcription agency, 18 months ago I found DTFL who consistently provide a secure and reliable service.  Their expert secretarial skills have enhanced my reports and the time saved assists in my efforts to achieve a work/life balance.  I recommend their service without hesitation.”
“We have been using DTFL for well over a year now. We have found DTFL, and in particular Annabel, to be exceptional. Their service is excellent both in accuracy and speed. Many of our documents are lengthy and having such accurate transcription of our dictation makes our lives easier and our client service better. I cannot recommend Annabel and DTFL highly enough.”

Our Rates

See our rates

More Information

Contact Us

Find out more, ask a question, see how we can help you.

More Information