Digital Transcription for Lawyers takes confidentiality and security seriously. All typists sign Confidentiality Disclosure Agreements and Compliance Manuals. Copies will be provided on request. Typists also have to provide a copy of a recent utility bill and a copy of their passport to prove identity. On leaving the team, these details are destroyed.
Typists are issued with a @dtfl user name and password to log on to the system. For added security, we use 2-factor authentication. No typist can save any documents, sound files, or anything to do with DTFL and its clients to their local PCs. Typists cannot email outside of the domain or send any document to their local printer (required for copy typing jobs for clients) without prior authority from Annabel Hurdman (data controller).
30 days from payment of invoice by the client, all historic audio and Word documents are purged from our system unless requested otherwise; payment of invoice is considered acceptance of billing.
We use secure transmission (256 bit SSL encryption) for the delivery and/or transmission of all audio and documents.
We will only disclose client confidential information if required under law or as necessary to fulfil our obligations.
Digital Transcription for Lawyers (DTFL) will use best endeavours to transcribe accurately any audio supplied by the client. In the event that DTFL is unclear of either a word, sentence or any other request dictated by the client, we will highlight this appropriately in the document.
Final proofreading, checking or editing always remains the responsibility of the client and DTFL will not be held liable for any use of said documents by the client. [Unclear or inaudible words] are indicated with square brackets in bold and red and so that any potential misunderstandings are flagged immediately to the original author, we clearly indicate any words for which we are not 100 per cent certain; that is, our principle is that we err on the side of caution.
Where the quality of the service falls below the standard expected of a professional legal transcription service exercising due skill and care, DTFL undertakes within its discretion to re-transcribe any particular document in question without cost, or to refund the cost of such document.
In the event of circumstances beyond the control of DTFL will be entitled to delay or suspend its service without penalty, but will continue to work closely with the client to minimise business disruption where possible. Circumstances beyond our control include, but are not limited to, strikes, accidents, fire, loss of power or breakdown of equipment or inability to access the Internet at either client or DTFL’s locations.