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Privacy Policy

Data protection and confidentiality:

Data Controller – Digital Transcription for Lawyers (“DTFL”) is the trading name of Annabel Hurdman of Dalesholme, Bunkers Hill, Tetney, North Lincolnshire, DN36 5PF, who is the data controller.  Further contact details are available from https://dtfl.co.uk/contact-us

Purposes of Processing – Your data will be processed in order to:

  • market DTFL services to you;
  • provide services to you;
  • provide services to others (insofar as this does not breach client confidentiality);
  • comply with regulatory and other legal obligations; and
  • protect DTFL against potential claims.

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests

Legal Basis – Your data will be processed on the basis that DTFL has a legitimate interest in being able to achieve the aims of processing set out above.  Where special category data is provided, the provider of the data warrants that they consent to DTFL processing that data or that they have obtained written consent from the data subject.

Personal Data Held – As a minimum, DTFL is required to positively identify its clients.  In addition, DTFL holds whatever information is provided to it by its clients and others. This will rarely include special category data.

Failure to Provide Data – If you fail to provide DTFL with the data required you will not receive services or marketing.

Data Sources – DTFL obtains most personal data from its clients and those who have indicated that they have an interest in DTFL services.  DTFL also obtains some personal data from other correspondents.  DTFL also collects some data from publicly available sources (e.g. Companies House).

Recipients – Any data provided by a client is treated as confidential to that client and will only be shared with others insofar as this is necessary in order to provide the services to the client, to comply with regulatory and other legal obligations and to protect DTFL against a potential claim.  In order to provide its services, DTFL relies on the services of certain data processors.  These include secure cloud storage for files and emails.  In each case, DTFL ensures that data is processed in compliance with this policy.

Third Countries – Other than where required in order to provide services as required by individual clients, data is not sent to third countries.

Retention Period – Data is held for 60 days unless the client requests a longer period.

Data Subject’s Rights – Where relevant, you have the right (subject to client confidentiality) to:

  • withdraw consent to the processing of your data;
  • complain to a supervisory authority regarding the processing of your data (https://ico.org.uk/); and
  • obtain a copy of the data held on you and to correct any errors in that data.

Automated Decision Making – None.

This policy may change from time to time.  You should check this page to ensure that you are happy with any changes.  This policy is effective from 16 May 2018.

Any information you give us via this website may be added to our database and will be processed in accordance with the Data Protection Act 1998.

We will never sell, rent, or otherwise provide your personally identifiable information to any third parties (excluding those trusted organisations that carry out functions or services on our behalf) unless you give us permission to do so, or we are obliged or permitted by law to disclose it or where it is necessary for the purpose of or in connection with legal proceedings or in order to exercise or defend legal rights.

If you register with us, we may communicate with you through email, notices posted on this website, and other means.

All email messages sent to and from DTFL may be monitored to ensure compliance with internal policies and to protect our business.

Using this website:

Like most websites, this website may use cookies and web log files to track site usage.  A cookie is a tiny data file which resides on your computer and allows us to recognise you as a user when you return to our site using the same computer and web browser.

Due to the communications standards on the Internet, when you visit our web site we may automatically receive the URL of the site from which you came and the site to which you are going when you leave our site.

We may also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), details of your computer operating system and the type of web browser you are using, as well as the name of your ISP.

This information is used to analyse overall trends to help us improve our service, but is not linked to personally identifiable information in any way.

Some of our Reviews

“The service from Annabel and her team is simply excellent.  I have been using this service for the past 5 years, for a variety of court and tribunal documents, statements, attendance notes and when I am really stretched strings of emails.  The typing comes back very quickly, any corrections are down to me moving away from the microphone and are easily identified.  I really wouldn’t be without her service.”
“Annabel and her Team provide a flawless service. The work is meticulously accurate and beautifully formatted and comes back straight away. I cannot recommend DTFL highly enough nor is it possible to imagine any way in which their service could be improved upon.”
“Finding DTFL has revolutionised my work.  Access to such a reliable, efficient and cost effective transcription service has significantly reduced the pressure on my time.  I have come to rely on this service as I am confident that work will be completed accurately and quickly, which is crucial as I have tight court deadlines to meet.”
“I am delighted to provide this testimonial for Annabel and her team, who are always friendly and professional.  I have 25 years experience as a social worker and developed my role as an Independent Social Worker five years ago.  After experiencing an unreliable virtual transcription agency, 18 months ago I found DTFL who consistently provide a secure and reliable service.  Their expert secretarial skills have enhanced my reports and the time saved assists in my efforts to achieve a work/life balance.  I recommend their service without hesitation.”
“Very good firm and excellent to deal with!”
“I have been so impressed with the professionalism and speed that DTFL offer.  I have worked with a number of digital dictation services over time, but none has really been able to deliver what they promise.  DTFL really do what they say they do.  My clients are really impressed with how quickly their work is turned around.  I am amazed at how much time this service saves me.  In a world when we are all used to doing at least some of our own typing it comes as a surprise when you see it done quickly, efficiently and accurately.  A fantastic service – what more could anyone want?”
“We have outsourced all our typing to DTFL since 2005 and have never looked back.  The service is efficient and reliable.  The typing is accurate.  Cannot recommend highly enough.”
“We have worked with Digital Transcription for Lawyers for approximately 10 years and we have always found them very personable, helpful and above all efficient with an ability to turn work around accurately and on time!”
“We have been using DTFL for well over a year now. We have found DTFL, and in particular Annabel, to be exceptional. Their service is excellent both in accuracy and speed. Many of our documents are lengthy and having such accurate transcription of our dictation makes our lives easier and our client service better. I cannot recommend Annabel and DTFL highly enough.”
“I have worked with Annabel and the team at DTFL for many years.  The service is professional but personal.  Annabel takes great pride in her business and the service that she provides.  The work is of a very high quality.  The typing is very accurate which is impressive as the turnaround time from sending the sound files for typing to the finished product is very fast indeed.  I would not hesitate to recommend DTFL as an outsourcing service to lawyers as a replacement for or as a supplement to an inhouse typing team.”
“DTFL has been a revelation. The standard of their typing and the speed of their response has changed the way that chambers can function. We would now be lost without them. All members of chambers that use the facility have been similarly stunned. We could not recommend the service more sincerely.”
“Life in the office is fast and hard.  We could not meet the needs of our clients without the services of DTFL who are always there whether it be to cope with a crisis quickly or deal with the daily deluge of correspondence.”
“Annabel and her team at DTFL give us great flexibility of secretarial resource and always provide a speedy, accurate and efficient response to our requirements; they are an indispensible part of our team enabling us to deliver with their help the rapid and professional service required by our commercial clients.”
“Annabel and DTFL have regularly provided an excellent service to me and my colleagues both in my present business and in my former professional positions.  I have no hesitation in recommending her organisation.”
“We have been using DTFL for over eight years now.  They have reduced the need for in-house secretaries considerably, at a fraction of the cost.  With a one hour turn around, accurate transcription and an “as and when we need service”, we have not looked back.  We are happy to recommend them.”
“I am pleased to say I have used DTFL since its beginning and have nothing but praise for the speed of turnaround of work and the layout as well as total professionalism.”

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